Ministry of Foreign Affairs launches Online Consular Service platform

In a special event held at the Ministry of Foreign Affairs attended by Prime Minister Edi Rama, Cabinet ministers and diplomatic corps accredited in Tirana was inaugurated the beginning of the implementation of the Online Consular Service (SHKO) platform. This platform fulfills the priority of the Albanian Government to increase transparency and modernization of consular and other public administration services.

Online Consular Service not only increases and has modernized public access to information, expands the range of services, improves quality, facilitates procedures, but it also reduces time and abuses and increases transparency aa well. The project has radically reformed consular service for the Albanians around the world, by establishing 36 special services, according to the best and most modern European practices from which 23 services can be conducted entirely online, whereas 13 other services require once only citizen's presence at the Diplomatic and Consular missions.

The digitization of consular services enables thorough monitoring of internal administrative process at all levels by ensuring speed, quality and accountability. Prior to the reform, there were about one thousand different formats used on consular posts that differed from the language used and the consul signature, to the seals, writing and the content of the text. Now, through Online Consular Services have been developed and standardized over 100 forms and documents, with specifications and codifications of their electronic registration.

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